FAQ

Our dedicated support team is ready to help with any questions about your Diyion puzzles or orders. The quickest way to reach us is via email at support@diyion.com or through our convenient live chat service.

For additional contact options, please visit our Contact Us page.

Absolutely! We proudly deliver Diyion puzzles to enthusiasts in every corner of the globe. International shipping rates are calculated at checkout, and we regularly offer special promotions with reduced shipping costs to make our puzzles more accessible worldwide.

We prioritize getting your puzzles to you promptly! Domestic customers typically receive their orders within 2-5 business days. For our international puzzle enthusiasts, delivery usually takes 7-14 business days. You'll receive specific delivery estimates in your order confirmation email.

We've established relationships with premier carriers including USPS, UPS, FedEx, and DHL for our international deliveries. During checkout, you'll have the opportunity to select your preferred shipping method from available options.

Yes! We're pleased to provide free worldwide shipping on all purchases totaling over $60. It's the perfect excuse to add another puzzle to your collection!

We keep you informed every step of the way with automatic email notifications when:
1. Your order is confirmed
2. Your puzzles have been shipped
3. Your delivery is successfully completed
4. Any refund is processed

If these notifications aren't reaching you, please check your spam folder or contact us at support@diyion.com.

Need to make changes? Please contact our team at support@diyion.com within 12 hours of placing your order. We'll do our best to accommodate your request promptly. Please note that once your puzzles have been shipped, we're unable to modify or cancel the order.

Our diverse Diyion collection includes something for every puzzle enthusiast! Browse our selection of jigsaw puzzles (ranging from beginner-friendly 100 pieces to expert-level 5000 pieces), artisanal wooden puzzles, immersive 3D puzzles, challenging mechanical puzzles, mind-bending brain teasers, intricate puzzle boxes, and exclusive limited edition collector's pieces. We continuously expand our offerings to bring you the most innovative and captivating puzzles from across the globe.

Your satisfaction is our priority. We offer a generous 90-day return window for unopened puzzles in their original packaging. If you receive a damaged or defective puzzle, please reach out to us right away and we'll promptly send a replacement to ensure your puzzling experience is perfect.

Absolutely! Our custom photo puzzles make thoughtful, one-of-a-kind gifts. Simply upload your cherished image during checkout, select your desired piece count and puzzle style, and we'll transform it into a beautiful puzzle just for you. Please allow 3-5 additional business days for crafting these personalized treasures.

We understand that every piece matters! If your puzzle is missing pieces or has any quality issues, please email support@diyion.com with your order number and photos showing the problem. Our team will quickly arrange to send replacement pieces or a brand new puzzle if needed, ensuring your puzzle experience is complete.

Shopping with Diyion is convenient and secure! We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, Google Pay, and Diyion gift cards. Every transaction is protected with advanced encryption for your peace of mind.

Indeed they are! Diyion gift cards make perfect presents for the puzzle enthusiasts in your life. Available in amounts from $25 to $200, you can choose between instant digital delivery by email or a physical gift card. Best of all, our gift cards never expire, so your recipient can shop whenever inspiration strikes.

If you haven't found the information you need, our puzzle experts would be delighted to help! Reach out through our contact page or send an email directly to support@diyion.com. Our team is available Monday through Friday from 9am to 6pm EST, ready to assist with any puzzle-related questions or concerns.