Support
Contact us
One inbox, one team. Tell us what happened and we will pick it up from there.
If you need any help, please fill out the forms or follow the instructions below according to your needs, we have dedicated customer service to assist you.
How to reach us
Answer it yourself, faster
Tracking, returns and replacement parts all have their own page — those are usually quicker than waiting on a reply.
Send us a message
The more you give us up front — order number, kit name, a photo of the problem — the fewer emails it takes.
Before you write in
What should I put in a support message?
Your order number, the name of the kit, and photos of the problem. With those three things we can usually answer in one reply instead of three.
How quickly do you reply?
Within 2 business days — the same promise that sits in the footer of every page. Orders that are in transit or just delivered get looked at first. Replies go to the email address you gave us, so check it is spelled right.
Can I change a message after sending it?
A sent message cannot be edited. Send a second one to support@diyion.com mentioning the first, and we will read them together.
What happens to the details I send?
They are used to answer your question and nothing else. We do not pass them to third parties. The privacy policy has the full version.
How do I follow up on something I already sent?
Write to support@diyion.com with your order number in the subject line. That keeps everything on one thread.