To help our Diyion puzzle experts assist you quickly, please include your order number, the specific puzzle name, and detailed photos of any issues you're experiencing. The more information you provide, the faster we can solve your puzzle dilemma without unnecessary back-and-forth emails.

Our puzzle enthusiasts at Diyion typically respond within 24-48 hours (1-2 business days). We prioritize inquiries about in-transit or recently delivered orders. All responses will be sent to the email address you provide, so please ensure it's entered correctly when contacting support@diyion.com.

Once you've submitted your request form to Diyion, it cannot be edited. We recommend double-checking all details before clicking submit. If you need to provide additional information or correct something, please send a new email to support@diyion.com referencing your original request so our puzzle experts can connect your communications.

At Diyion, we take your privacy seriously. All information you share with our support team is used exclusively to resolve your specific puzzle-related inquiry. We follow strict confidentiality protocols and never share your personal details with third parties. Your puzzle passion is personal, and we keep it that way through every step of our support process.

After contacting Diyion, you'll receive a confirmation email with a reference number. To check your request status, simply reply to that email or contact support@diyion.com with your reference number in the subject line. For order-specific inquiries, always include your Diyion Order ID to help us provide the most accurate update on your puzzle situation.